Terms and Conditions

GENERAL 

The Seller is RooDog Ltd. The Buyer is any person or company who buys or has agreed to buy Goods from the Seller. Goods means any goods provided by the Seller in accordance with the Seller’s standard Terms & Conditions of Sale. Conditions means the Standard Terms and Conditions of sale set out in this document. These Terms & Conditions of Sale supersede any previous Terms & Conditions of Sate of the Seller. Any variations of these Terms & Conditions must be confirmed in writing by the Seller and will not otherwise be valid. Any waiver by the Seller of these Terms & Conditions of Sale on any occasion shall merely act as a waiver on that occasion, and shall not affect the Seller’s right to enforce these terms & conditions on any further occasion, no terms & conditions stipulated by the Buyer shall have effect unless otherwise agreed in writing from the Seller.

YOUR RIGHTS

RooDog Ltd. is a UK based company and complies with UK consumer law including the Distance Selling Regulations. This means that shopping with us is safe. Our terms and conditions do not affect your statutory rights.

RETURNING AN ITEM FOR REFUND OR EXCHANGE

It is advised to contact us within 7 days of receipt of goods at return@roodog.co.uk before you make a return. Goods must be in original packaging. Goods must not be fitted or used. The customer is responsible for meeting the return postage costs. The customer is fully responsible for ensuring that the goods arrive in good condition.  We will refund in full less the cost of delivery.

WARRANTIES

If a product purchased from RooDog Ltd. has developed a fault then please contact us as many problems can be sorted out over the telephone or by email. Warranties do not include general wear and tear, or faults caused by misuse. We reserve the right to send you either replacement parts for standard items (which we expect you to fit) including brakes, cables, fixings etc. If the nature of the problem is such that it requires professional attention, you may return the product to us for repair within the warranty period. Goods must be clean and not covered in dirt and oil. If the bike has been in anyway tampered with or modified then this will invalidate the warranty. The warranty does not cover incorrectly assembled bicycles, sub-standard repairs, or poorly looked (neglected) items. This includes extensive rain damage and other weather damage. The warranty may be invalidated if the bike is not kept indoors or undercover. If an item needs to be returned then the customer is responsible for getting the item to our premises. This includes meeting the packaging and postage (courier) costs. The customer is fully responsible for ensuring that the goods arrive in good condition. We do not accept any responsibility for items lost or damaged in transit regardless of the method of return used. The warranty is not transferable. Batteries are guaranteed for a minimum period of 12 months from the date of purchase.  This guarantee does not include misuse of the battery such as not following the manufacturer’s guidelines for charging, discharging and storing the battery. As batteries get older they lose power and will need recharging sooner. Batteries that are over one year old will not perform as well as batteries that are new. This is a feature of all batteries. If a battery is wearing down due to age or use, it will not be replaced under warranty. It a battery fails and is replaced or repaired under warranty this will not extend the warranty beyond its original term.

After the warranty period ends we will continue to assist you with any problems that you may encounter but all replacement parts and any servicing costs will be at buyer’s own expense.

WRONG ITEMS RECEIVED

If we have sent you the wrong item we will be happy to correct our mistake and subject to written agreement, meet the costs for returning the item. We will not accept responsibility for any items lost or damaged in transit. It is the customer’s responsibility to obtain any insurance cover required. Goods must be returned within 7 days of receipt. Goods must be in original packaging. Goods must not be fitted or used. All returns should be made to the store that the item was purchased from. If it was an online purchase then contact us before sending. Please be aware of our opening hours as this will affect receipt of any returns you may make.

ORDERS & SPECIFICATIONS

No order submitted by the buyer shall be deemed to be accepted by the seller unless and until confirmed by the seller’s authorised representative. The buyer shall be responsible to the seller for ensuring the accuracy of the terms of any order (including any applicable specification) submitted by the buyer and for giving the seller any necessary information relating to the goods within a sufficient time to enable the seller to perform the contract in accordance with those terms. The quality, description and quantity of and any specification for the goods shall be those set out in the seller’s quotation (if acceptable by the buyer) or the buyers order (if accepted by the seller). For any goods manufactured, the buyer shall indemnify the seller against all claims, loss, damages and expenses incurred or for any infringement of patent, copyright, design, trademark or other intellectual property rights for which the seller may become liable by following the requirements or specification supplied. The seller reserves the right to make any changes to the specification for goods, which are required to conform to, any statutory or safety requirements

FORCE MAJEURE

RooDog Ltd. will not be liable to the Buyer or deemed to be in breach of contract because of any delay or non-performance directly or indirectly due to any cause beyond RooDog Ltd. reasonable control including without limitation lack of adequate instructions from the Buyer, Governmental regulations or requirements, Acts of God, unavailability of materials, work stoppages, strikes, slowdowns, boycotts or other industrial action and in such case may wholly or partially suspend shipment of Goods.

PAYMENTS

RooDog Ltd. accepts most major credit cards for online orders. You will be asked to enter your card details and the name and the address of the card holder when you place the order. These details will be checked and we may hold an order until we receive the correct details. You will be contacted if we find the card or address details to be incorrect. For orders in trade shows or over the phone, RooDog Ltd. accept (£) Sterling, Pay pal Payments. Personal Cheques (made payable to: RooDog Ltd), (£) Sterling Bank Transfers. We recommend that you do not send cash through the post. If you do so, you should use Recorded or Special Delivery. Due to varying exchange rates all payments made to RooDog Ltd. in other currencies must agree with a pro-forma invoice which can be emailed.

CREDIT CARD SECURITY

We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately. RooDog Ltd. offers the use of secure servers. When your order is processed your encrypted credit card number is removed from the web server. This means that the details are safe and there is no way that someone can obtain your credit card number from RooDog Ltd. You can order from RooDog ebikes online with confidence.

PRIVACY POLICY

RooDog Ltd. is a customer focused business and we wish to provide you with a personalised customer experience. We will require some of your personal details to process an order or a query and we guarantee that this information will only be shared with our delivery agents in order to complete your order. You can choose for us to retain some of your information for subsequent visits to make your experience as efficient and friendly as is possible. Any details retained will be stored in accordance with the Data Protection Act 1998 and will not be shared with any third parties for marketing or any other reason. We would like to keep you informed of our special deals and any trade events. If you would not like us to keep you informed of the above simply let us know and we will remove your details from our database.

DATA SECURITY

RooDog Ltd. is committed to take reasonable steps to protect the individual identifying information that you provide to us. Use of Cookies: A cookie is a small data file that certain Web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you’ve visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. Some parts of the RooDog ebike website use cookies to track user traffic patterns. We do this in order to determine the usefulness of information to our users and to see how effective our navigational structure is in helping users reach that information. The RooDog ebike website systems do not correlate this information with data about individual users, nor does it share this information or sell it to any third party. If you prefer not to receive cookies on RooDog ebike website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. You do not need to have cookies turned on to use any area of RooDog ebike website.

OWNERSHIP

At the seller’s discretion, ownership of the Goods may not pass from the Seller to the Buyer until the Buyer has made a payment in full thereof (and any other monies owing to the Seller). If payment is not made in accordance with these Terms & Conditions of Sale, the Seller shall have the right (without prejudice to the obligation of the Buyer to purchase the Goods, and to any other remedy that may be available to the Seller) to retake possession of Goods not fully paid for.

COMPLAINTS

RooDog Ltd. takes its relationship with customers extremely seriously, and we dedicate a great deal of effort to ensure that we keep you happy. We aim to reply to all emails within one working day of receipt, regardless of the nature of your request. If you prefer to talk to us, we encourage you to phone us on 01964 536570, where we will be glad to be of assistance. You may also email us: talktous@roodog.co.uk

DISCLAIMER STATEMENT

RooDog Ltd. shall not be liable for any damage or injury caused to the customer, or members of the public by the use of any of the goods we sell. It is the customers responsibility to ensure the correct item(s) have been purchased and used in the way intended. It is the customers’ responsibility to check that the bikes and any other part of parts are in proper working safe order before each use. This covers all goods sold from RooDog Ltd. The company’s liability will be limited to the value of the goods only and not for any consequential damages, injuries or losses howsoever caused.

DESCRIPTIVE MATTER AND ILLUSTRATIONS

All descriptions and illustrations and particulars of weights and dimensions issued by RooDog Ltd. in website, catalogues, price lists, advertising matter and forwarding specifications are by way of general descriptions and approximate only, and shall not form part of any contract or give rise to any liability on the part of the Company.

DESIGN VARIATION

It is the policy of RooDog Ltd. to endeavour to develop and improve its products, and accordingly the Company reserves the right to change all specifications (including but not limited to variations in colour) without prior notification or public announcement pursuant to such policy. Provided that nothing in this clause shall oblige the Purchaser to accept Goods which do not reasonably comply with the contract.

COPYRIGHT ©

All pictures, material, code, intellectual property and descriptions are the property of RooDog Ltd. It may not be copied or used without the express permission of these parties. RooDog Ltd. is committed to honest trading and maintaining 100% customer satisfaction. Our terms and conditions are designed to achieve total customer satisfaction.