Delivery Info and Returns Policy

Bike Delivery

In stock delivery: 3-5 working days. Free to collect. Delivery £25 in mainland UK for Mon-Fri delivery. Saturday delivery is available for an extra £25. Your e-bike will require minimum effort to put together on arrival. Your new RooDog e-bike will come 80% pre-assembled. Detailed and easy to follow instructions are provided. Buy with confidence. We quality check test and inspect every e-bike before it leaves. Please call us or email us at: talktous@roodog.co.uk for prices for delivery to Scottish highlands, UK islands and Northern Ireland. You can also check this information on our shop page when you enter your post code.

Parts and Accessories Delivery

In stock delivery: 3-5 working days. Free delivery in mainland UK for Mon-Fri delivery. Buy with confidence. Please call us or email us at: talktous@roodog.co.uk for prices for delivery to Scottish highlands, UK islands and Northern Ireland. You can also check this information on our shop page when you enter your post code.

Return policy

If you change your mind, you must notify us in writing within 14 days, starting the day after your bike, parts or accessories are delivered. return@roodog.co.uk. All items must be returned:

  • in new condition!
  • in original packing!
  • unused!
  • and with the proof of purchase!

We will refund in full including the original cost of delivery.  Return postage is at buyer’s expense.