Warranty Claim Form

We hope you are enjoying your RooDog ebike aside from the issue you are contacting us about. We understand that sometimes defects can occur and we are happy to help rectify any problems you may have. The following form must be completed to enable us to assess and resolve your claim. We will then be in touch to address your claim. Warranty is for 24 months on battery and motor, all other parts are 12 months, from the date of delivery, subject to terms and conditions.
Please select all that apply.
This can be found on the bike frame.
We should be grateful if you would please email a copy of your receipt/proof of purchase to talktous@roodog.co.uk.
eg RooDog direct/Name of Stockist.
We suggest that in the first instance you contact the stockist where you purchased your bicycle as they may be able to help.
Please provide details of the nature of the fault which you believe is covered under the warranty and any steps taken to rectify the problem.